|
Custom Color Set
|
66,772 Verified Client Reviews |
|
Sort by: |
|
Colour leakMy hair was still leaving stains on my pillow cases still after 4 weeks had to throw my pillow case as it was stained I did like my colour so was gutted really although it has faded lots. I wanted purple tones and now it’s more red I had pear mahogany. It was a lovely colour just faded so much again I’m gutted as I was a qualified hair dresser that had to stop due to health problems. I found the colour set up very professional. I thought at last a professional colour set up with our having to go to salon I thought at last so was truly gutted as would have stuck with your company for ever. You did send me a message saying you would send me something free but never heard anything until now. I’d probably try again with yourselfs but I don’t no if I dare and if you were a real salon I’d expect it re done free of charge it as faded & stained my bedding and towels so ???? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results and the experience you had while using our color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |
Good color, but way too much red in colorI liked the color, but it had way too much red and gold in it. It turned my gray hairs gold, and since the color was a light brown, it made them stick out even more. I have sent a note to my colorist to completely take out the gold and focus more on blonde and blue base for next time. We'll see how it goes. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your matter. Please let us know if there is anything else we can do to help! |
Not goodThe color was to dark I didn't like it wasn't what I expected. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYeira - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
The most horrendous I have ever tried.I will never use this again. The color was off and it colored my scalp black! Do not send me any more and I want my money back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
color adjustment not what I asked for.A couple of orders ago, I asked for a color adjustment which I described as "more red" what I got was a mix with double or more on the copper. It was so orange! Not a fan. Unfortunately, The latest shipment is the same because I was traveling for five weeks and didn’t get the color or ship date changed. I realize these are problems that I caused, but now I’m stuck with this orange hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeeDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colour is perfect, but shampoo and conditioner flattens my curly hair.I am absolutely in love with the colour. I took a little bit of a chance, diverging from my usual light blonde with a medium coppery blonde. Could not have been happier. The shade perfectly matched my skin and eyes, and I got a ton of compliments! Was also pleasantly surprised with the kit. Everything I needed - can't believe how cheap this is! The only point of critique is that the shampoo and conditioner does not work well with my curly hair. It made it smooth and silky, but also very flat and lifeless. Maybe this would be an interesting next step with the personalisation of the colour kits? Not only a colour profile, but also a hair type? 0 of 0 people found this review helpful. Did you? |
|
Loved the colourThe set that arrives for my first colour was amazing. I loved the box and the way it was set out. Great instructions and simple to do at home. The colour has lasted and hasn’t washed out after each wash. So pleased. Thank you 0 of 0 people found this review helpful. Did you? |
|
Best colour everFantastic shade, no one knew I had coloured my hair. Fabulous 0 of 0 people found this review helpful. Did you? |
|
Best hair color ever.I absolutely love my new hair color. Thank you Karen my colorist for a perfect fit.... love love love it!!!!!!!! 0 of 0 people found this review helpful. Did you? |
|
first self-colour in a decade and I'm impressedI have moved away from my favourite hair salon recently - been seeing them monthly for 8 years but now I am living too far away to sustain this habit. Decided to try eSalon and do it at home - and I am impressed. I like the rich colour (deep brown with golden tones), the grey roots coverage was excellent, and the technique to refresh the ends worked perfectly. My hair is soft and bouncy and looks healthy. I was skeptical but saw lots of positive feedback so decided to try it. I am not disappointed with the product and the really insightful kit (gloves, stain guard and remover, sticker to hold up your instructions - well thought through). I ordered my next kit already and added some tint rinse (to see if I can refresh the deep tones in between colouring dates, as well as a colouring kit as my makeshift supplies (cheap plastic takeaway bowl and old clips to section hair) were not great. I will get a friend to help though as I am not great with colouring my grey roots in the back, and its just easier to get help! I am impressed, unexpectedly so, but impressed. 0 of 0 people found this review helpful. Did you? |