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Custom Color Set
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66,772 Verified Client Reviews |
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Easy to useI asked for minor changes including more grey coverage and less brassy. The color was just right and easy to apply. 0 of 0 people found this review helpful. Did you? |
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great colorlast longer than store bought and leaves hair nicer 0 of 0 people found this review helpful. Did you? |
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Not the color I had beforeFirst and second time I went into Esalon I left with the biggest smile on my face because my hair was bright red just the way I wanted it. Third time my hair looked dark and i told her not to change a thing. In July I did my first mail order and explain that I wanted my hair like the first and second time. Well my kit arrived and I went to color my hair only to be disappointed again. Even darker. I just received my new kit which was sent on August 31 and it’s just sitting there because I don’t know if my hair will get darker again. I’m literally scared to dye it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair has never looked so shiny!The refresher really bumped up the color and made for very shiny healthy looking hair. My color is on point and love the shampoo and conditioner. Will probably order my next autoship. 0 of 0 people found this review helpful. Did you? |
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Change to MixI have been using this product for some time. Recently can't wash out the thick white cream. What ingredient has changed to make it not wash out. My hair feels like it has glue in it. Is it the castor oil? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
ReviewThe color was fine there just is not enough to cover the length or thickness of my hair with the two bottles that comes in the order 0 of 0 people found this review helpful. Did you? |
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Ugh! Mousey hair!Unfortunately, I didn’t get what I first ordered, which was a light ash blonde. Instead I got sent a medium ash, it now looks like my original mousy colour that I’ve been dyeing for years to get rid of it! I did get an apology and a refund, which is good of them! So I’m washing my hair like mad, trying to lessen the mousy colour and it has gone a shade lighter, but not anywhere near my preferred blonde! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalGal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThere was plenty of product to do my long hair which was great however I am disappointed with the fading of the colour after 3washes Have redone my hair with usual shop bought dye after 10 days not happy I expected more from this for the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColorHello, I will need to cancel any upcoming orders as was not able to leave on more than 15 minutes as burned my scalp. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGraziella - Thank you for your feedback. We apologize for the disappointing experience you had with our Color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
LOVE LOVE LOVE!!!!!!!!Love the highlights!! So glad I can get from you now..So much cheaper than the Beauty supply store an it is made just for me.Thank you for your expert assistance!! 0 of 0 people found this review helpful. Did you? |