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Custom Color Set
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66,793 Verified Client Reviews |
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You suckI have been trying to cancel. You all are lying in your fine print. You say you can cancel on your website but there is no way to do that. I am going to report you to the better business bureau and any other organization I can think of and on Yelp and facebook and anywhere else I can warn people never to use this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had on our site. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if you have any other concerns or questions. Again, thank you for your input, we take it to heart! |
Still not exactly the color I was hoping forNot sure still experimenting. Hopefully will figure out what I am looking for soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My hair is red!!! Ugh!!My hair was to be dark blonde not red. My hair is delicate so I can’t just go recolor. 😭😭😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Worst decision ever!Worst decision ever! My hair looks like a cheap red velvet cake; I am so disappointed! It absolutely does not look salon quality; more like hot topic employee diy. Frustrated that it took so long to get here and that I wasted so much time to ultimately have ridiculously awful hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeff - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did like itdid not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
scalp blistershair color made my scalp blister cannot use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorLove the color. It is perfect. Directions was clear and easy to follow. 0 of 0 people found this review helpful. Did you? |
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Fabulous kitThe hair colour is perfect for me. The kit itself ie. 2 pairs of decent gloves etc, are great. Leaves your hair silky smooth too. 0 of 0 people found this review helpful. Did you? |
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Love this.I am very pleased, not only with the product itself, but even more with the constant attention from the staff. The color is great. It covers my stubborn gray hair, the staff continually checks on the customers wishes. I am very pleased. 0 of 0 people found this review helpful. Did you? |
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Excellent Color MatchI tried ESalon a few times and quit because we couldn’t quite get the color match right. Third time must be the charm. I thought I’d give it one more try, but I had the best pictures I could share and honed my feedback after my last bank breaking color session at the salon. I got a perfect match and will now only be at the salon for trims and cuts. Thank you for working with me to get the right color! 0 of 0 people found this review helpful. Did you? |