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Custom Color Set
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66,818 Verified Client Reviews |
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I asked for brown - I got blondI asked for light brown- I said. Am a brunette not a blond. The container says blond. The lady I spoke to tried to convince me to go for what they sent because brown may be too dark. I didn't want dark brown. I wanted brown. A warm brown. Since the person I spoke to was adamant about giving me dark blond-I said to cancel my future orders. And now I find out I cannot return as it is hazardous. Then the lady said I have to pay S&H I said you sent me blond- I did not order blond. I am keeping this container as post office says it is hazardous. So I have to throw it away. It is not right I am paying for a product I cannot even return when your company sent the wrong color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClingan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkIm so confused as to why my hair keeps getting darker rather than lighter...i give up😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Best everI have been using this service for a little over 6 months now and I absolutely love it. my hair is always the same color with a healthy shine!!!! 0 of 0 people found this review helpful. Did you? |
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Amazing custom kit!Hi! I wanted to say I luv my custom colour kit. I went from lookin entirely old and grey to fabulously chic with dark pearlised brown and violet hint. Love the price, ability to upload photos for my stylist to see, and I never have to worry when it’s time to touch up with the dependability of auto shipping, thank you! My only small complaint, is I wish an application brush was included but I’ve ordered one for next time. xF 0 of 0 people found this review helpful. Did you? |
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Color was perfectI loved the color. The whole process went smoothly. Will definitely buy again from eSalon! 0 of 0 people found this review helpful. Did you? |
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Loved itThe color was exactly what I wanted. Also, it has amazing staying power and I chose demi permanent 0 of 0 people found this review helpful. Did you? |
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Fabulous colorMy hair color is gorgeous! I love the look and feel of my hair. Thanks to eSalon for a great product. 0 of 0 people found this review helpful. Did you? |
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Been using for yearsI enjoy the convenience. I use for gray coverage. I still get stains but they fade within a day or 2. Even using the stain guard. The color can feel kind of like paint at times. That might be my fault for leaving it in too long. The colorists are helpful. Adjusting the darkness to my needs. Good product. Nothing beats the salon...except the price! 0 of 0 people found this review helpful. Did you? |
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AMAZING!I just had my first experience with ESalon and I ABSOLUTELY love the results. My daughter helped me and even she was greatly impressed. Thank you so much for the beautiful hair color, I feel so good about myself...No More Gray! Again thank you 0 of 0 people found this review helpful. Did you? |
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Love Love LoveWOW! Did I pay 150.00 for this beautiful hair? Looks like it. But I did not. Perfect color, super easy, tons of body, shinny. Thank you so much eSalon 0 of 0 people found this review helpful. Did you? |