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Custom Color Set
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66,818 Verified Client Reviews |
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Color didn’t kastColor was beautiful but washedd out in less than 3 weeks, disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee so please be on the look out for an email from us with more details. Thanks again for your feedback! |
A wet drippy super stain mess.My first prdee was perfect. I was so happy I immediately went to auto ship. The second set was awful. Drip, stain mess! Awful. I will have to call out of work tomorrow and get this fixed. My hair is to light at the roots and my skin is stained. Ughhhh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with a solution. We hope to continue helping you find hair perfection! |
Excellent!!It was just exactly what I wanted!! I couldn't believe it ,.my hair color turned out perfect! It softer it looks thicker and it looks like my natural hair color. Perfect. 0 of 0 people found this review helpful. Did you? |
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WonderfulCovers the gray and doesn’t make my very fine and thin hair feel like straw. Great stuff! 0 of 0 people found this review helpful. Did you? |
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First time user....I used my new kit today. It came with the root color separate from the end color. It wasn’t complicated and smelled so good. My scalp was not itchy and dry and my color is nice and even. My grays are banished and my ends are not muddy! I will want to adjust my next color however as I would like a darker and richer outcome but for the first time trying this, I was impressed. I hope it will be easy to make a few changes to the next one. 0 of 0 people found this review helpful. Did you? |
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Custom Color Was PerfectI had light over processed ends and dark roots. My color stylist was able to mix a color for me that blended the two dimensions together perfectly! Left my hair fairly brittle, though. Maybe a lower volume developer would help? 0 of 0 people found this review helpful. Did you? |
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Did an ok job-but not what I expectedThe color did an ok job covering up the red tones that were coming through since I went from bleach blonde to darkest brown for the fall. There’s still some slight redness in the top even though I followed the instruction to the T. My biggest concern and why I wanted to try Esalon was that because I had aggressive chemotherapy last year due to aggressive breast cancer. Since chemo my skin is super sensitive. While I noted all this in my profile, it was a pretty harsh chemical treatment. While I was extremely careful with my ears, I got some minor burns on them that I have to use liquid bandage on. My head continues to be itchy. Doubtful I will reorder again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Worst purchases everI get better more accurate results from the cheapest box at cvs shame on you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with a resolution. We truly appreciate your feedback. |
Pros and consThe bad first- my package arrived with 2 shampoos and no conditioner. I'm always heavy handed with conditioning. I had a left over tube of deep conditioner I was able to use that always makes my hair feel great, but after this dye, it feels super dry still. I even let it really soak in too. The directions tell you to use a 3 step application process. One to roots, one to ends, then mix what's left with water, apply and massage into hair for 2-3 min before rinsing. It recommends the last step be in the shower. I did as directed. I noticed with the first application that the smell is straight ammonia and not tamed by anything more pleasant. I didn't think much of it till I was on step 3 with the curtain pulled and almost died from the fumes. Trying to get fresh air while covered in dye was not ideal. The good-Arrived quickly. Good directions. Dye was fairly easy to remove from skin. Best of all, it's truly the color I've tried to get at least a dozen ways before, professionally and at home! So surprised and impressed it turned out to be exactly what I'd hoped for! Now if something can just be done about the smell... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too darkI tried the color and now my hair so dark almost black I don’t know what am I going to do i hate the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert has reach out to you via email to find a resolution, and get you one step closer to reaching your perfect hair dreams. |