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Custom Color Set
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66,880 Verified Client Reviews |
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Big miss on colourAsked for lighter and brighter...got dark and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maureen. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkI have medium brown hair. I’ve used boxed color for years with no problem until Claiirol messed up their formula. This color is too dark and too red. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pamela. We truly appreciate your feedback. Upon reviewing your account, we see that you are working with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Extremity DISAPPOINTED!The picture when I clicked on the color of my choice is no where near what I recieved!! All you did was darken my hair a shade. I asked for a red. It's just a darker brown, now my natural red highlights are died brown I absolutley hate it. I emailed you and recieved one back saying to send a message above so I replied along with a picture of my hair the color I want, which is what my hairdresser achieved in one session along with my natural hair pic and what I got from your dye so you can see where you went wrong. I haven't heard back. I will close this membership of you don't fix your mistake. I shouldn't have to pay for your mistake even if it was way less costly than going to my hairdresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Esther. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
DisappointingI followed the steps completely and the hair color didn't end up being what I thought. It doesn't look like it changed at all. I was expecting something brighter and it ended up being a dull brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabriella. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI ordered the color to darken it up a bit and boy did it darken I went from having platinum blonde hair to brown I ordered dark blonde not brown...very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bethany. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good colorThe first time was great, nice color and it cover my grays pretty good but this time didn’t cover my grays at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Noemi! We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect Match!Perfect Results, Best Product on the market! 0 of 0 people found this review helpful. Did you? |
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LoveI am so happy with this color! 0 of 0 people found this review helpful. Did you? |
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Best everI’ve been using your color product since you first began this company - it’s the best I’ve ever used. I used to go to the salon for my regular color, this is far better and only a fraction of the cost! 0 of 0 people found this review helpful. Did you? |
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Absolutely beautiful.I finally love my hair! I used box color for 20+ years and I had no idea this was possible without spending an arm and a leg at a salon. I'm a new graduate in a medical field, inching into my 50s -- interviewing for jobs it is vital to look polished and present a youthful energy. Nothing ages you more than old, flat hair under harsh fluorescent lights in a hospital or medical office! I know gray is "in" right now and can be beautiful! It's just not for me (yet). I took a chance and went for my first eSalon kit. Wow! I highly recommend this system. Watch the videos. Read and re-read the instructions. Every single thing you need comes with your kit. Give yourself space and TIME to do it by the book. Instead of a half hour or so, as with my old box color, it took about an hour to do it right. I love the fact that the ends are treated differently! My color is so EVEN now! My hair literally looks like I had it done by an expensive professional -- Shiny. Smells great. Also, I don't have to participate in automatic delivery, etc. The entire system is 100% customizable, from the actual COLOR, to the way you choose to apply it, to how many weeks you want to wait in between touchups. I would recommend this eSalon system to anyone! You will not be disappointed. 0 of 0 people found this review helpful. Did you? |