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Custom Color Set
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66,903 Verified Client Reviews |
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Very Frustrated = Update to this review is Excellent Customer Service!I was very pleased with the speed in which the colorist responded to my issue. It was a case of the paperwork showing the old color, but the formulation was actually the updated, light brown color. Although the paperwork showing dark blonde was confusing, I truly appreciate the company's acknowledgement of my issue and the quick response. Thank you eSalon! My initial shipment was a bit light (dark blonde) so I requested an adjustment on the second. The second shipment (light brown) which contained the adjustment was much better. When I went to color my hair with the 3rd shipment, I found it reverted back to the original too light formulation (dark blonde again). It is not the quality of the hair color that is the problem. It is the fact that this is supposed to be convenient. Receiving the wrong color makes it frustrating when you already asked for and received the adjusted color on the previous shipment. 0 of 0 people found this review helpful. Did you? |
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great product covers the grayworks great finally no fade ad covers grey! 0 of 0 people found this review helpful. Did you? |
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Still have not received my order from October 17not happy 0 of 0 people found this review helpful. Did you? |
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Hair too dry!I really enjoyed the product at the beginning because it was not Leaking at all BUT my scalp is itching and my hair extremely dry and flat. So, I am not sure to order again! 0 of 0 people found this review helpful. Did you? |
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Poor serviceAsked for help with color and never received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sarah. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkUnfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Never received orderI don't want any future products from you never received initial order so please cancel my account. I reached out to you letting you know I never received anything but to more avail you don't pay attention. Recieved no respond please CANCEL MY ACVOUT IM STILL GRAY IN TEXAS. 0 of 0 people found this review helpful. Did you? |
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Product has not arrivedHave not received product as of today 10/24/18 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
wow1st coloring in 3 years, decided to give this a go. So Happy I did! was nervous about color, but better than I accepted. My husband noticed, and approved 0 of 0 people found this review helpful. Did you? |
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Best color ever!eSalon saved me the hassle of trying to figure out which dark brown color I wanted/needed and was sent to my door! It got to my house in 2 days. I love the results! 0 of 0 people found this review helpful. Did you? |