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Custom Color Set
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66,516 Verified Client Reviews |
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AmazingThis was like a dream that actually came true. Love the color my specialist “Nicole” did for me, it was right on! eSalon saved me! 4 of 4 people found this review helpful. Did you? |
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Hair colorEasy to use good coverage and reasonably price 4 of 5 people found this review helpful. Did you? |
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Better than salonThis hair color is a game changer. My hair color looks natural the day I dye my hair. No more having a few days of color that’s too stark or artificial. Amazing honestly so worth it. Better than salon 100% truth 1 of 1 people found this review helpful. Did you? |
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Winter WizardryExactly the wintertime medium chocolate-y brown I was aiming for. Not too light, not too dark, not too warm - Just right; Love the richness, love the shade, love the tone. Special thanks to Samantha for the consultation & experienced recommendations (e.g. going only a half shade darker,etc.), and for getting the package to me in time for my party ;~) You went above & beyond. I'm delighted with the results! P.S. Hope all of you at eSalon & your families are safe, & faring well amidst the wildfires. 0 of 0 people found this review helpful. Did you? |
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Not happyMy greys come back after the second wash after using my hair colour??? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Eaton! We are sorry to hear your greys are back after your second wash. Please check your emails, we got back to you to help you. |
My customer color (sad face 😦)Well I asked for light ash Blonde with a hint of purple tint to it. In fact I even sent a note way before my hair color was shipped just to stress the purple tint. I got medium ash blonde with not even a hint of purple. I was very disappointed and sent two messages back to my colorist and I received no reply. So I cancelled my account but then rethought it and decided to try again for a reply to see what my colorist had to say. I am waiting on a reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI would like to cancel. I am not happy how my hair looks. I think I need someone to do it for me. I saw the back of my head and it did not look good at all. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Product is Fine. Service Stinks. Overcharged.I like eSalon and the color was good. My hair felt soft and wasn't dried out or frizzy after application. However, all the good things are overshadowed by poor customer service. I have attempted MANY times to have the tax rate corrected on my account, but they refuse to make the change even though I've provided detailed proof from the state and county tax authorities where I live. They are overcharging me 5% on every order. Not a lot, but it adds up over time. The money is less of an issue that the fact that they argue back and forth thru messages and absolutely refuse to correct the problem. Every other online retailer gets it right, but eSalon doesn't and they couldn't care less. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for sharing your feedback with us. I am so sorry to hear that you were unhappy with our service! We are unfortunately unable to alter the sales tax, as it is automatically calculated based on your city and state. We have gone ahead and reported this issue to be looked into. We hope to continue helping you find hair perfection! |
Love this productI absolutely 💯 love this new medium brown color I got sooo on point!!! Plus this coloring set makes my look and feel like silk ❤️I love Esalon soo much 2 of 2 people found this review helpful. Did you? |
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Amazing product, I’m so happy!I am absolutely thrilled with this product! I’ll never go back to the hairdresser because even they can’t create such a beautiful and natural-looking color. The results are perfect every time, and it looks so professional. The team is also incredibly responsive and always answers my questions quickly. Highly recommend! 3 of 3 people found this review helpful. Did you? |