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Custom Color Set
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66,982 Verified Client Reviews |
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DO NOT PURCHASEThe product is not good itself, but my bigger issue is with customer service. After being told my membership was cancelled, on the phone with the company, I was charged and sent a box. They refused to give me a return label and told me just to return to sender and mark it undeliverable. After several attempts it was just redelivered. They still refused to provide a shipping label, even the postal workers told me this company was trying to scam me out of a return. After not getting the box back, I still haven’t received a refund. Terrible. Will never work with this company again and have already warned others about them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
TerribleMy hair was supposed to be a dark purple; it's red. This is my second tempt at achieving the color I requested and it was an epic fail. I've sent an email about a refund, it had gone unanswered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Amazing!Another great color very satisfied I think it's probably going to be easier for somebody else to color the top of my head because somehow I'm still missing pieces of gray or maybe they just don't want to be colored lol-still loving the products thank you 0 of 0 people found this review helpful. Did you? |
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Great colour!My colourist created exactly what I had asked for! Came out with a great dark brown! I will for sure be a return customer! 0 of 0 people found this review helpful. Did you? |
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Better then Salon ColorHave been having my hair done at my local salon. Have noticed in a few weeks my color is starting to fade. Using this eSalon product has solved that problem. Color has lasted much longer then the hairdresser. 0 of 0 people found this review helpful. Did you? |
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BeautifulFinally got to use the hair color and it is beautiful! Even my husband said it's the best my hair has ever looked. 0 of 0 people found this review helpful. Did you? |
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Loved this packFinally a colour that matches my over all colour 0 of 0 people found this review helpful. Did you? |
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Made hair darkerThe color was supposed to make my hair lighter but it made it darker. I'll stick to the store brands if I'm not getting done professionally. Now I have to pay hundreds of dollars to fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it!After a few adjustments, the colour is beautiful! This is a great product with excellent service. I would recommend to friends. 2 of 2 people found this review helpful. Did you? |
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Excellent customer service and productI'm loving the neutral dark brown shade it covered all my grays and color looks really natural and compliments my skin tone the kit is really nice comes w everything the customer service is awesome I just had my husband help me w the back of my hair much more affordable than going to a salon and I like the convenience of doing it at home w a product that is much better than box dye 1 of 1 people found this review helpful. Did you? |