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Custom Color Set
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66,982 Verified Client Reviews |
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Color adjustmentBeautiful 1 of 2 people found this review helpful. Did you? |
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Maybe next timeDon't like how dry my hair felt and afraid to try a stronger color bcuz it left my hair very very dry and did not cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Bright and not at all a nice colourI was expecting a Dark Brown with a Mahogany undertone - Images provided of existing colour to aid as requested with the explanation/request. I used following the instructions provided, but the end result was a harsh and bright red that didn't suit me or look appealing (having been red before this was simply not a nice red). I've had no issue with colour previously from here, was always very happy with the results. Maybe someone miscalculated or formulated on this occasion, as looking more in-depth at the formulation details online it mentions lighter...not at all what I asked about, as I'm naturally on the darker side with my hair and wanted to stay closer to that. I did immediately contact to query and raise the issue, no response as of yet which is disappointing. This has greatly damaged my opinion and trust in the process and product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Talitha! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too orangeNot seems natural 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear that your color was too orange. Please check your emails, we just got back to you to help you further. |
No gray coverage!Very upset after all the work and time I still have gray and in fact it's even more noticeable! I won't be ordering again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray RootsI followed the instruction directly. I even allowed it to stay a bit longer, but I still have gray roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharm - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColourA very natural color that blends in perfectly to my skin tone. No fuss, beautifully packaged. Love the fact it caters for my sensitive skin and I feel happy and secure in the knowledge it’s kind to my scalp. 9 of 10 people found this review helpful. Did you? |
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Much easier than going to a salonI tried going to the salon to get my hair done and the process for me is just too time consuming. The last time I went to a salon I also was not so satisfied with the color. Since I started coloring at home I can do it anytime I want and as a busy working mom of 2, I appreciate the flexibility. The products are easy to apply, the instructions are simple to follow and the color is just the best. It is the closest I could get to my original color. Most of the time people can't believe I color my hair. Gray coverage is excellent for me too. 8 of 9 people found this review helpful. Did you? |
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Fab ColourI love this colour. Just perfect for what I wanted in a hair colour. The shampoo and conditioner smell lovely too. Came in lovely packaging with everything supplied. Thanks. 4 of 4 people found this review helpful. Did you? |
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Affordable, high-quality hair color!Absolutely loved everything about this coloring kit. I wanted a warm auburn/mahogany color and my stylist was spot-on with their suggestion to go with a lighter shade!!! The kit came with more than enough product (I always ran out of product with drugstore kits) and the included instructions were large print and very easy-to-read. If the price of getting your hair professionally colored makes you throw up in your mouth a little bit (like we could straight up feed a 3rd-world country for 10 years with the price of one general coloring sesh, 15 years with highlights) but want something a little nicer than those slightly-unnerving drugstore kits, BUY THIS KIT!! I honestly notice zero difference with this kit vs. getting professionally-colored (but I will admit I am rather laidback with my hair and do not care for highlighting)... ~ For reference, I previously had a fading auburn color with some serious darker roots (I naturally have medium-dark brown hair w neutral undertones, no gray). Shoulder length with slightly wavy/straight texture.~ On a side note, as a total product design nerd, I give everything about this kit a 10/10 - from the custom labels to the tiny bottles to the instruction sheet to even the box...total cuteness overload!! 1 of 1 people found this review helpful. Did you? |