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Custom Color Set
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66,982 Verified Client Reviews |
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Be prepared to be IMPRESSEDFirst off, I want to say that I’m a stylist and have been for 22 years, specializing in color. I’m also an Educator and spent a few years teaching for Paul Mitchell the School. I was not expecting to be impressed. I don’t think that’s even a strong enough positive word to share this experience!! I was so impressed that I received an email from the team asking about my choice. They noticed that I was going down 2 levels in color and wanted to make sure I was aware, this would be a dramatic change. I replied to the email and assured my stylist that I like change and was looking forward to it. Finally, today is the day! The day I’d color my hair. I am honestly amazed. The stain protection worked!! It never works on my skin, this did. Ok, let’s mix up color!! Perfect amount of color and developer. I was worried about that because I have a lot of hair. Each time I would move to the next step, I still kept my hopes low. Holy cow did y’all ever change that!!! The color, the developer, the shine, shampoo (that lathers up so beautifully and WILL be enough for anyone’s hair, are truly unbelievable! Now it’s time for the big reveal. This color covers grey, colored my hair, and has the shiniest shine to it!! I’m thrilled! So thrilled I want more people to know about your company. Are there any job opportunities available? 2 of 2 people found this review helpful. Did you? |
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I'd give zero stars if I couldI finally got a chance to use the dye kit and was not at all happy with it. I have long thick hair and the shampoo/conditioner was not enough for my hair. Once I washed it and let it air dry, there was barely any difference in the color compared to my current hair...ZERO grey coverage. Waste of money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awesome color; awesome feeI made the purchase in a moment of weakness. I was OK with my current shelf product, but decided to give it a try to determine if there was a difference after seeing reviews. It was the BEST decision! I love how the color looks on my hair and my thick, short hair is very soft to the touch. I'm definitely stay with eSalon color! 19 of 20 people found this review helpful. Did you? |
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I LOVE IT!!LOVE THE COLOR IT LOOKS AMAZING AND MY HAIR IS NOT DAMAGED THE COLOR IS PERFECT!! 15 of 16 people found this review helpful. Did you? |
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Perfect light blonde colorI love it. Light blonde color is very beautiful. My hair is shiny and soft. 9 of 10 people found this review helpful. Did you? |
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Love itThe colour really brought out my skin tone, highlighted my eye colour and made me look I dare say younger. I'm really happy that it covered all my gray hair. The only problem I had was the smell of the second bottle was so strong that my eyes kept tearing up, and I couldn't see a thing. So next time I'm definitely going to use a mask, I don't want to be flying blind. 0 of 0 people found this review helpful. Did you? |
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3 months / boxes in and colour still incorrectI wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades! Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right? The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further. |
Hair is falling out. Cancel ALL ORDERS as I will to use e salon product again.CANCEL SUBSCRIPTION IMMEDIATELY. MY HAIR IS FALLING OUT!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor Grey CoverageI’ve been emailing company for help with adjustment to my hair color because formula is just not covering greys. This last shipment was the worst. I’m following all the directions, but after the first wash, my face is outlined with greys. It is so obvious 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVasthi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LoveReally like your products, will adjust color just a tad. (Less red, more ash maybe?) still so pretty. My hair tends to go brassy…very hopeful we’ll get it right. Thanks Esalons and Yvette you are great!! 12 of 12 people found this review helpful. Did you? |