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Custom Color Set
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66,982 Verified Client Reviews |
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Didn’t workI did all of the instructions word for word and my hair is the same color it was before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCienna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This productI found #1 They did not mix me the right color. It is about 5 shades darker then I use. I have also see no difference in this product compared to one you buy at the drug store. You just pay 3 times more to get the same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect natural matchAfter paying several salons several hundred dollars to help me get back to my natural copper red, I was reluctant but it blew my mind how close to my natural color it came. After the color consultant confirmed my color with a very, very light blond version of my natural color it is a perfect match. I never expected this reaction, let alone could have saved myself hundred of dollars. I rarely leave product reviews but I thought this time I should. Thank you! 11 of 12 people found this review helpful. Did you? |
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First time using!Loved the color and the product! 7 of 8 people found this review helpful. Did you? |
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Roots do not match rest of my hair!Loved the personalised box I received - everything I needed in the kit ready to go. Instructions were straight forward and easy to follow. I received a colour for my roots and a separate colour for my ends. I must admit - dying my own hair was a lot harder than I appreciated. Doing the front sections of my hair were managable; but doing the back sections were really difficult - so took me longer than maybe it is supposed to just for the roots. I followed all the instructions but my roots have come out a lot lighter than the rest of my hair. So while I can say that the service, delivery and overall product is fantastic - the colour was not 100% right for me unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie L. - Thank you so much for taking the time to share your feedback with us! We are truly sorry to hear that your hair colour didn't come out as expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Love love love it!!!!I love my new hair color, copper golden. I was a very red but I wanted to start going darker. This was a perfect transition. My next color will be a shade or two darker, until I get the color I’m looking for!!! Thank you to my colorist for listening to me and making sure I am happy. Guess What??? IM HAPPY. It’s so nice to get a good hair color for half the price of a salon but with salon results!!!! 8 of 10 people found this review helpful. Did you? |
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Does what it says on the tin!Loved the colour. Easy to apply and hair feels and looks soft and shiny. I will be reordering 5 of 6 people found this review helpful. Did you? |
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Asked for more grey coverageThe color was consistent and perfect again!!! The grey coverage was better 2 of 2 people found this review helpful. Did you? |
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BeautifulThis company has been patient and worked with me to get the perfect shade for me. I love the color and the tone! Plus it makes my hair shiny and soft. 2 of 2 people found this review helpful. Did you? |
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Lovely colorI tried the new chocolate color that has a bit of ash and a bit of red on a lark. I usually go neutral bcuz ash gives my hair a green tinge, & red can make me brassy- neither of which are a good look for me. But I wondered if they may cancel each other out. Well for me, they did. I have the prettiest shade of dark chocolate with barely discernable hints of dark red (not copper or brass!) Which gives my color depth and is very natural looking. I LOVE IT! 2 of 2 people found this review helpful. Did you? |