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Custom Color Set
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66,982 Verified Client Reviews |
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Didn’t come out the color expectedI dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
wrong colorwrong color and doesn't cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect colorI was nervous about changing the color I have been using for so long, but it turned out to be a perfect change. Thank you 1 of 1 people found this review helpful. Did you? |
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Really likeReally like my demi colour will be ordering again as I have only just joined, I am finding the service very professional and happy with the care to detail and communication receiving 1 of 1 people found this review helpful. Did you? |
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I love the colorI love the color! It was easy to use and I like how it turned out. 1 of 1 people found this review helpful. Did you? |
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GorgeousGreat colour. So simple to apply. Brilliant instructions Smells amazing too. 1 of 3 people found this review helpful. Did you? |
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CopperThis my 3rd or 4th time using esalon. Same color but this time the Color is a little different. Still good but different 0 of 0 people found this review helpful. Did you? |
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This color was not what I wantedDark golden cooper - I got dark broken almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Two missing orders and tracking links that dont workI was a big fan of the hair dye. But something went wrong during the order before that where i just never received the package or a tracking link. I had to wait 12 businessdays only to have it proof that it wont show up. The customer service was friendly by emailing me that they would and it again. I received notificatian and a link, only the link is for royal mail in GB and it keeps telling me that its an incorrect link. I have now spend money again cause my hair is starting to look awful as we are 4 weeks further and ordered again only to receive another tracking link that does not work. So i am not keeping my hopes up on receiving this one. After which i will cancel my subscription cause spending over 80 euro's without receiving anything is a waste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anneke! Thank you for contacting us. We are so sorry to hear that your replacement order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Hair colorHi Sarah your note said I hope you like your sizzling spicy red. And that’s what I was hoping for. Instead it’s the same formula as before. I compared the color chart from my last color with this color and both formulas were the same. My hair is the exact same color as last time. I’m so disappointed and frustrated. Please help me get back to a strawberry blonde at least that looks good on me. Forgive me for complaining but I really don’t like brown hair. 8 of 10 people found this review helpful. Did you? |