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Custom Color Set
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66,982 Verified Client Reviews |
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Customer ServiceMy order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error. (When my product arrived previously I was happy with it). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Great product, non existent customer careEverything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply. Very frustrating, colour is great but I’m thinking about cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Always PerfectI love how if I don’t like the color a colorist will listen to me and adjust to my liking. ESalon is really the best all the way around. Unlike most hair coloring products it has a mild fragrance and my hair feels great looks great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Will not stick to my hair!This dye will not take to my hair, doesn't cover my roots and washed out rapid! I'm very sorry, but this is the worst dye I have ever used, and I've been dying my hair for 20 years. Not for me. Sorry. X 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caitlin! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Love it. So Happy.Thank you for my beautiful hair colour it feels like I have stepped out of a professional hair salon also thank you for the bonus colour for the ends of my hair. hopefully I will go a little lighter again soon. ❤️ 4 of 6 people found this review helpful. Did you? |
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Stop these orders!!There seems to be the only way I can reach you! Please stop! I want these stop please stop! I want these to stop, 0 of 0 people found this review helpful. Did you? |
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Colour not as expectedUnfortunately the colour was same as my own so no change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shona! We are sorry to hear that you didn't see any changes in your hair. Please check your emails, we just got back to you to help you further. |
Color is not changingMy hair is only red at the roots, I wanted all of it to be red, maybe with the next coloring it will work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that your roots were only red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Poor resultsAfter completing the custom colour questionnaire, I didn't receive my custom colour hair pack; I got a set colour pack instead. Quite disappointed with the end results. Even though I followed the instructions, the colour didn't set as hoped. The roots ended up too red, the greys weren't covered, and the colour overall was not uniform. I used to dye my hair with professional products, and I never had these poor results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sara! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
AmazingThis last color has gotten me a lot of compliments. Everyone loves the deep red/brown. 7 of 8 people found this review helpful. Did you? |