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Custom Color Set
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66,982 Verified Client Reviews |
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Hair ColorNice color, but didn't even begin to cover the gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour way darker than advertisedI ordered a dark blonde colour and the colour after i had finished was more like a very dark brown, I'm really not happy as its at least 3-4 shades darker than my natural colour! I think the product quality is ok, my hair doesn't feel damaged so that's at least something. The instructions were easy to follow, my hair came out even but a shame it's a totally different colour than what I ordered. I would say order if you want to stay your current colour and just cover greys it will work great, but i wouldn't recommend ordering if you want to change your colour even if only 1 or 2 shades lighter, you might end up with something totally unexpected like i did 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyDidn't like it made my hair dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
PrettyI was apprehensive about applying color to my own hair. I haven’t done it in a while. It went better than I expected. The directions were clear and easy to follow. I like my results. I do think I would like to purchase the light set next time to give my face some highlights. I’m enjoying ESalon products and support! 7 of 7 people found this review helpful. Did you? |
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Too dark!I’m sure when I ordered this I wanted to blend highlights to my natural dark brown hair. I’ve just got round to using it after being worried about a permanent dye and found it’s way darker than I was expecting! However, the actual product comes with everything you need to colour your hair and my hair feels lovely and soft - just disappointing that the colour is so wrong for me… husband asked if there was a photo of the colour (No) just what I’d ordered… Maybe in June I had wanted to go much darker (?) but have just used and now thinking of dye remover … It might just take a while to get used to…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSazzle - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Carrot headThis is why we don't color our own hair at home. I ended up with carrot hair. So much for a stylist looking over your order first. Just pay for the expert. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect 👍Have had a few issues perfecting my colour , I have literally just coloured my hair and it’s my perfect colour, thankyou for being so patient …. Finally got it … THANKYOU 1 of 1 people found this review helpful. Did you? |
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Love my colorIt took a few times do to my hair pulling red or going dark. Love my color now. Thank you for being patient and figuring it all out for me. 0 of 0 people found this review helpful. Did you? |
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I stop loosing hair 😁I been using L’Oréal or tinting my hair in a salon and every time I loose a lot of hair and have itch until I found esalon at Facebook take 3 months until I do my first order an I love it , I stop loosing hair every tint, I don’t have dry hair and I have the color I want every time , I am customer for 2 1/2 years. 0 of 0 people found this review helpful. Did you? |
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Lighter than on pictureThe color ended up lighter than shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |