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Custom Color Set
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66,982 Verified Client Reviews |
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Didn’t get a good coverageI got my husband to help me cover all my roots. Unfortunately the coverage on my front greys didn’t occur very well & the coverage I did get didn’t last long. A disappointing result on this occasion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shazia! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just contacted you to help you further. |
Awful3 color changes and my hair looks awful. I will be canceling my account. My roots are extra brassy red/orange and zero coverage. Absolutely disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - We truly appreciate your feedback and apologize for any disappointment. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!!Extremely happy with this beautiful color! My grays are stubborn, this product hid them well. I appreciate you.😊 0 of 0 people found this review helpful. Did you? |
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Custom color reviewQuality good. Condition of hair after process good. Color good. Gray coverage suboptimal root coverage in areas with high percentage gray. My hair is porous and color spreads to ends even when application limited to roots. Overall, pleased. Working on color adjustments. 0 of 0 people found this review helpful. Did you? |
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Package is complete!This hair coloring package comes with everything you need. The custom bottles with your name on them are adorable. I was hoping by color would be darker, and it didn’t cover my white hair well. I followed instructions word per word and it burned my scalp on the top of my head. That being said, if you’re not covering white hairs and want to try a new color this kid would be great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WowThis process was not as easy as I'd hoped, BUT it turned out beautifully. The color was dead on what I wanted. I was covering gray and trying to cover and blend 2+ inches of grown out bleached highlights. It looks so even and smooth and rich. I'm super impressed. 0 of 0 people found this review helpful. Did you? |
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Quality Has Changed11/15/23 UPDATE My hair is back to normal! I was able to speak with my colorist who was very informative and helpful. She also introduced another product to help (hate when your offered add’l stuff when your not happy), but I listened to her, trusted her and now I’m hooked on the wonderful smelling Weekly Retreat I believe in commending a job well done and that’s what I’m doing here. Thank you. P..S. I’ve been a constant customer since 2018, and love coloring my hair at home when I’m in the mood and in the comfort of my home. My hair is breaking off. When I shampoo my hair it is extremely dry, and it’s near impossible to get it to lather. My hair very is listless, and full of electricity too. My hair used to be so pretty, as a matter of fact the student body voted me as having the prettiest hair in the entire class. There’s a ton of broken hair on my shower drain and hairbrushes too All the above I would say, started about a year ago. Have y’all changed the quality of your product? There’s a great possibility that I’m going to cancel my membership. And that’s so sad. Hope this Review gets read by upper management or someone that can do something for customer retention. Sincerely Peggy Lancaster 1 of 1 people found this review helpful. Did you? |
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Injured by productI have received incorrect or incomplete orders previously but to make matters much worse, in my most recent order the color bottle caused an injury to me. This is not a safe product or a reputable company. Avoid completely or you will put yourself at risk for injury and harm. Esalon is negligent in its responsibility to ensure its products are safe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlin - Thank you for reaching out to us here at eSalon! We're truly sorry for the recent issue with the color bottle. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wish I could give zero starsBeware, my hair became orange. I even gave multiple times for them to be able to adjust my color and still ended up with the same results. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFranci - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleIt did not change my color a single shade. It literally looks like I just spent 45min shampooing my hair. I took a before and after photo and the only difference is the after looks like clear and styled hair and the before is not washed and styled. No color change at all. And it was suppose to have a blue tint and there’s nothing. And I even have gray still. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |