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Custom Color Set
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66,516 Verified Client Reviews |
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Color is way offI tried this for the first time… sent pictures of where my hair is and what i (wanted to get close to (extensions that i wanted to wear) I even spoke to a colorist on the phone to be sure we were on the same page and answer any questions. My hair is not even close and barely red, when it should have been a copper color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Initially perfect colourI’ve slightly added more red to my copper which I love however when washed off the colour was a slightly different colour to my roots. Today I have washed it for the first time an my roots are now noticeably orange in comparison the the red hair. I followed instructions with second bottle and left on the end all over colour for recommended time. Tax disappointed ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zowie! We are sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you. |
Beautiful ColorI've been using the same shade for years. The colorist was spot on with my first order! Nothing compares to the quality of their products. If you use their shampoo and conditioner, your color WILL last. Other "color care" products fade my color quickly. All of the eSalon products I've tried are amazing! 11 of 11 people found this review helpful. Did you? |
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gray didnt cover temples, ear areamy gray did not cover all the way at temples and ear area.... 0 of 0 people found this review helpful. Did you? |
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Color IssuesI ordered the same color in 2017 as I did in 2/2025 BUT it was not the same. It is gold with reddish tones. Not happy at all plus it is pretty dark. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WoWI did not think it would be that good but it really is. When I normally colour my hair from a box one in the store its always too dark and then after about two weeks I like it but then a week after the greys are showing! This colour is really beautiful and I really did not believe it would be so nice. Thank you 0 of 0 people found this review helpful. Did you? |
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Not what i expectedUnfortunately this product doesn't work for me.. colour is blunt and hardly visible.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marta! We are sorry to hear the color is not for you. Please check your emails, we got back to you to gel you. |
Recent orderHave not received the most recent order. Was to be delivered January 30th . It shipped from California and I am in Washington. It doesnt take that long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannine - We are so sorry that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My colorI don't like my hair color at all, it is way to brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted.I asked to take the gold, brassy out of my hair. My hair is just as gold but several shades darker. Not at all what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |