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Custom Color Set
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66,962 Verified Client Reviews |
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Was not even close to right colorIt was Wong color light brown ask for black with purple shimmer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not goodNot happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further. |
WOWMy hair takes to this color so good!! I don’t have grey hair after I’m done!!! LOVE IT!! 15 of 15 people found this review helpful. Did you? |
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Great choice of color!Sent a message to my colorist asking her for a change. I left it up to her looking at my picture. She sent me brunette copper. Great choice! I love it. Its a nice change and the copper is not something I would normally select for myself. Thanks Samantha for giving me another option! 11 of 12 people found this review helpful. Did you? |
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Perfect!Although I thought the color would be more brown than I wanted, I absolutely love this color! Thanks!!!! 0 of 0 people found this review helpful. Did you? |
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Last colorPlease look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting colorThe color seems to have faded after my first shampoo. Disappointed with this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
AwfulI was finally able to try my color and followed the instructions to the letter. I was so excited to see the end result only to see all the grays were still visible! This was a complete waste of time and money. I was trying this brand out to see if it was a better product than my usual Madison Reed…it was not. I hope everyone else has a better experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI am not ordering anymore hair color as it is really not any better than what I get at a beauty supply store at a whole lot less price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First Time Using eSalonI have to admit that even though I color my own hair, I was a bit worried about using this product. The color looked darker than what I was used to and after application, but before the shampoo and conditioner, my hair felt like straw. But when I completed the whole process, my hair looks great! It's pretty much the same color I'm used to and sooo soft!!!! I'm looking forward to coloring my hair again! 8 of 9 people found this review helpful. Did you? |