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Color Set
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66,934 Verificado Comentarios de clientes |
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UnzufriedenSehr unzufrieden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosXxxx X. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
UnsatisfiedThe first shipment, I was very happy with. However, this time is different. I noticed immediately that my hair was very dry after the treatment and I am continuing to have major breakage no matter what I do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTasha - We’re truly sorry that result of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colourThe colour is lovely but the grey coverage is pretty disappointing, only persevering because its cheaper than a hairdresser 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren L. - Thank you for reaching out to us! We are sorry to hear our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointedI received my "specialized" hair color and a few days later, i followed the directions to a T and yet all of my grey hair is back and only about 2 weeks later. I'm very disappointed in this product and will never order it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Can't seem to get the product on timeThe package seems to take forever. I backed up my order by a week with the hope that it would get here sooner, but no luck. Was supposed to have my own colorist, yet I've tried to reach out several times and the only time I will get a response from her is the email asking if I want to add more products to my order. Not great, honestly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We're truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to resolving this unfortunate issue. Keep an eye on your inbox for more details. |
Bright orangeTotal nightmare. Turned dark blond hair bright orange. Followed instructions to a T. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots turned out much lighter than the rest of my hairPlease cancel my subscription. I had specifically requested guidance to avoid this issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Farbe hervorragend. Lieferung schleppend!Hervorragende Farbe, sehr gut erklärt, tolle Qualität aller Materialien. Eine schnellere Lieferung wäre wünschenswert! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FlawlessFlawless color and easy application 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Better than last timeI can't understand why I paid so much for so long. Now convenient and easy Love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |