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Custom Color Set
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66,903 Verified Client Reviews |
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Love this colorWhen I started with esalon and changed to this color, a few weeks later I found a lock of my hair from my Mother's keepsakes. They match!!! Great color and easy applied. 0 of 0 people found this review helpful. Did you? |
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Still see greyI love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
hmmmmmnot getting the temple grays to take, so I called and received great customer service and advice to leave the product on longer, for 40 minutes instead of 30. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I loved it, but...I love the color that was formulated--it's perfect. The one thing is that for the last two Color Sets mailed to me, there was no brush. 1 of 1 people found this review helpful. Did you? |
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Would give 5 stars but you ran out of color with No idea when it is coming back.Wish you had a better system for when you run out of color. Besides getting the same message three times telling me you don't know when it will be available, I am about to give up. I like your stuff but there should be a system to let people know when it is back. I am looking into other sources. 1 of 1 people found this review helpful. Did you? |
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Corrected Color Was PerfectMy first color with eSalon turned out way too dark, with very few red highlights. I was disappointed and almost didn't return; however, I received an email from the company offering to correct my color (at a discounted rate as well). I figured I had nothing to lose, so I conveyed my concerns with the initial color and expressed the result I had wanted and expected (reddish brown with cherry tones). My corrected color sat in its box in my bathroom for nearly three months, until I finally got tired of seeing my hair go gray during this COVID-19 isolation. I needed a lift, so I colored my hair yesterday. Wow! This is exactly the color I wanted! Such an amazing transformation! Made me feel so much better about my hair--and myself. Thank you, Stephanie at eSalon, for listening to my concerns and providing me with the color I truly wanted! 0 of 0 people found this review helpful. Did you? |
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Good hair colorI would like more of a brighter copper color because it came out like a light brown in some areas of my hair but feel it is good quality and enjoyed the experience 0 of 0 people found this review helpful. Did you? |
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Nice concept, but doesn't cover gray wellNot very good coverage. Gray was still visible after use 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FailedFinally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DarkColor was wayyyy to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |