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Custom Color Set
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66,880 Verified Client Reviews |
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ColorHair becoming lighter with each touch up. Color may be a little light for me. 0 of 0 people found this review helpful. Did you? |
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Amazing customer serviceMy eSalon box got sent back twice at no fault of their own. I was having issues with my post office and so the first time it happened I called them to let them know and before even waiting for the shipment to return they sent out a new 1. When the second shipment got returned I was going through a busy week didn't have time to call so they reached out to me and let me know that my shipment was returned again. no questions asked they resent my shipment for the third time. Luckily by that time USPS had learn to do their job and I received my package. The package basically was two hair dyes because I have long hair. one for my roots and one for the rest of my hair. this was astonishing to me cuz did I mention I only paid $10. The hair color didn't come out quite like I had thought it would but I also hurried up and rushed through the Styling quiz section so again no fault of eSalon. Anytime anybody asks me if I dyed my hair I am sending them to your company you guys rock. Just so I don't sound like I'm sponsored, I do wish the packets of the shampoo and conditioner were a bit bigger. 0 of 0 people found this review helpful. Did you? |
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my hair colorI liked my hair color. I have requested a little more red in my next hair color, however. 0 of 0 people found this review helpful. Did you? |
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Mixed ReviewI was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is blahThe first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
what i received was good, but 2 items missing. :(So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hard on my hairhair dry and color lost luster after 2 washings 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disaster!First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try againI am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change my hair colour at allDid 2 strand tests after 2 phone calls saying my hair could go 2 shades lighter (light brown to dark blonde) and it went darker brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |