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Custom Color Set
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66,866 Verified Client Reviews |
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Kit not completeThe color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too BrassyI was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
not happypretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour wasn’t rightDidn’t cover my greys at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not work for meIt did not remove my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great coverageAmazing colour. Have used many box sets and hairdressers and the colour beats all. 0 of 0 people found this review helpful. Did you? |
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excellentExcellent color. Easy to use and fast shipping. 0 of 0 people found this review helpful. Did you? |
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First orderWas very easy to follow instructions Color is nice 0 of 0 people found this review helpful. Did you? |
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Loved It!Loved my color and it was so easy! 0 of 0 people found this review helpful. Did you? |
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I love it!Absolutely beautiful hair colour chosen by Freddy after some communication. I love it. The Customer Service is brilliant and I will strongly recommend this service to all my friends. Definitely will be using them again :-) 0 of 0 people found this review helpful. Did you? |