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Custom Color Set
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66,818 Verified Client Reviews |
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Hot roots!Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck. On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated. Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color. 0 of 0 people found this review helpful. Did you? |
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ColorYou guys NAILED IT 0 of 0 people found this review helpful. Did you? |
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ShineCoolor had no shine after some time.But I guess that is normal! 0 of 0 people found this review helpful. Did you? |
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Awful.This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I asked forI asked for gentle highlights for my blonde hair. Got sent a block colour that I won’t use. I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit. Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for. Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised. V disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda C. - We appreciate your feedback and apologize for the confusion. You will be contacted by one of our Color Experts shortly. Thank you for your patience. |
Gentle but only effective on graysMy purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Different colorI would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not change hair colorUnfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
didn't work for meColor was too blonde. Not even close to my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I canceledMade my hair super dry Not good grey coverage they recommend leaving in longer 45 minutes I feel same as box colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |