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Custom Color Set
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66,754 Verified Client Reviews |
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Need .My stylist!Not happy with color . Please cancel further orders,going back to my stylist Just too much work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colour at allI have medium brown hair and after my colour I had dark brown hair with a copper and red tint in it. I have never ever had such a misfit. I can’t imagine this is right. After this I highlighted my hair. Thought it would get better, but the highlights became orange..... never again... this is my worst nightmare... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanneke D. - We’re so sorry to hear that we did not meet your Color expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is a messI did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Order Not ReceivedI placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First impressionAlthough the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is really BADI am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
New developer- amazingI have always loved the color system and the compliments I get are always amazing. The one thing I didn't like was having to clean up my bathroom from fly away drops of color. Today I colored my hair and didn't realize that there was a new developer. This stuff is fantastic!!!! Not only did I see the color better for application but the best part was no fly away color droplets when I applied it to the back of my head. Then when it was try to rinse in the shower- that developer mixed with water was heaven on my head. No runny color and I was able to better massage the color into my hair. Please don't change back to the old developer.. 0 of 0 people found this review helpful. Did you? |
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Perfect Base Color (again)This was my first kit from eSalon and the ordering process was easy. the base color is really lovely- exactly what I wanted. After following instructions to the T, my hair looked good but felt dry. I emailed my colorist and she sent me the repair conditioner. I'll review that apart from this. I have had better gray coverage from Matrix but I like the color so much and the Cust. Service was so good that I'm going to give it another go. Overall this was a very good experience- I have my 1st auto ship arriving this week. I wanted to leave another review but it looks like I can just update this 1. My 1st auto shipped has arrived and eSalon Customer Service is incredible! This 2nd kit showed that they read , listen and remember. My hair looks AND Feels fabulous!! Was 4, now 5 stars!!! 0 of 0 people found this review helpful. Did you? |
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Excellent productnot only did it arrive quickly but the product is wonderful best home colour i have ever used, I cannot recommend them enough. My hair isn't dry or have an after smell of chemicals but vibrant and soft. Thank you eSalon I shall return 0 of 0 people found this review helpful. Did you? |
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AmazingMy very white gray stayed colored for 8 weeks , and the first time ever since going gray my hair didn’t turn very very hot pink, I am thankful for the product and the price being great, thank u 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnona - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |