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Custom Color Set
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66,713 Verified Client Reviews |
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Not what I expectedThe color was too dark not what I wanted, the product was held in custom and took too long to arrive I'm very disappointed and would like to cancel my account, I will not order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't workDidn't change my hair colour at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLan Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedIts like I didn't even colour my hair disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZara C. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please, keep your eye out for an email from us for your next steps! |
Not pleased!I didn’t get anything near the color I wanted!! I went through all the work and my hair is the exact same color as before. Very disappointed!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy about the gray coverage and it faded in a weekI followed the instruction exactly but it didn't cover my grays well. Grays are still noticeable and it gave a tint but it was all about it. Then it faded in a week... I probably should have gotten darker color but I thought that's what their colorist for. I attached my picture and answered all the question, it's obvious I have an Asian hair-typically more stubborn to get dyed.. I am very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYGiff - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best haircolor.Everyone compliments my new color. It looks so natural. 0 of 0 people found this review helpful. Did you? |
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The exact color I wanted!I have used many brands of hair dye. Esalon exceeded my expectations by consistently producing a very dark brown. I wanted a rich color without red or gold undertones. They created just the color I wanted! 0 of 0 people found this review helpful. Did you? |
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Game changerI don't always write reviews, but ........ I think the last time I colored my hair was when I was in college and that was more than 25 years ago. I did it a few times and never did it again. Then Covid happened and we are all stuck at home. I was looking more witchy than ever....LOL. I decided to try coloring my own hair again. To my very surprise and with my older daughter's help I DID IT! It came out SO NICE and didn't cost me an arm and a leg! I couldn't be happier with my hair and my wallet...WOW! 0 of 0 people found this review helpful. Did you? |
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FabMy hair is lovely. It's all a fab colour. So easy to use with the step by step guide. I use a bowl and brush. Went on easy. And my hair is so soft after its great. 0 of 0 people found this review helpful. Did you? |
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Lives Up To It's Promise!👍💞Great product! Great results Great color! Long lasting results 0 of 0 people found this review helpful. Did you? |