|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
it matched perfectly!It matched perfectly! 0 of 0 people found this review helpful. Did you? |
|
Love it!Thank you! I love my hair color! 0 of 0 people found this review helpful. Did you? |
|
Coloring Made SimpleTo have a color designed specifically for you, packaged in an all conclusive kit and shipped to you, what can be better??? Nothing, this is great! 0 of 0 people found this review helpful. Did you? |
|
Perfect shade of blond!The color is very natural looking. Warm tone but not brassy. Love it. 0 of 0 people found this review helpful. Did you? |
|
Best all over color.I have grays and my hair color used to fade in the sun but this stays true to its color and has excellent shine. It covers all my grays without issue as well. 0 of 0 people found this review helpful. Did you? |
|
Great productThe color is natural and well matched to my color. My hair feels soft and smooth after coloring 0 of 0 people found this review helpful. Did you? |
|
Love the products!Very easy step by step instructions with all the tools you need and the color is very pretty and gives your hair a shine! 0 of 0 people found this review helpful. Did you? |
|
Not at all what I requested, frustrated with the whole process.I did a strand test last night as soon as my color kit arrived. I wanted a color that would be a mahogany or brownish red. I spent multiple days going back and forth through email with my colorist. This back and forth was prompted my a message I sent, explaining that I was "panicked" about the color I chose and was seeking professional guidance. The first colorist I spoke to was very understanding and explained that to achieve the color I wanted, I needed a color fill first since my hair is light. She made me feel better that the color could be tweaked so it wouldn't turn out too red or too orange. Then I was set up with another colorist in the middle of my exchange with the first one. I was unclear on whether the new colorist felt the same way about approach as the first, reviewed our correspondence etc. I tried to clarify all this with the second colorist through email. I explained that I reached our originally because I wasn't sure if the color I selected would give me the results I wanted based on the pictures I shared and my current color. This person was not forthcoming with any details regarding if my color needed to be adjusted, if there was any customization that would take place due to my vocalized fears etc. She just repeated that the color I chose was the right choice and I would be happy. The color kit I received did contain two bottles of color but they were the same color, didn't seem to be a fill color to darken my hair to get it ready for red. Thank goodness I watched the esalon videos on how to do a strand test. In contrast with my inspo pictures I shared with my colorist (Emma Stone red, brown hair, and others), what I got was a rosy, pinky blonde color that was very off putting, unnatural and nothing at all like the pictures I sent. I am very thankful that I did not apply to the rest of my hair. I can understand if what I asked for was unachievable given my current color but my colorist should have told me that and helped me adjust. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very easy!I’ll keep coming back! 0 of 0 people found this review helpful. Did you? |
|
Sent wrong color for my hairI loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |