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Custom Color Set
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66,713 Verified Client Reviews |
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Medium/Dark blondeThis was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Product is goodI don’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Did not color my graysColor Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color stays but it’s been the wrong color😔Great staying power but not at all the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GreatColoured my hair last night roots and ends as instructed. My hairdresser in Sassoons seemed really impressed said the colour was really good. Regards Sarah 0 of 0 people found this review helpful. Did you? |
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Great Price....Better Color and Coverage!My hair looks great, feels great, and the color lasts a long time! I went 6 weeks, and it was really the sparkle in my roots that forced me to touch up. The ends still look great! The product is worth it, but the company itself will keep me coming back. Its customer service is PHENOMENAL. I had an issue with an order. I was able to email and call. Both got quick responses. The email was personal to me, not an auto response. She was able to help me solve the problem quickly with no hassle. I felt valued as a person not just a customer! 0 of 0 people found this review helpful. Did you? |
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Great colorGreat color, doesn't damage the hair 0 of 0 people found this review helpful. Did you? |
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ExcellentThey matched my color perfectly Covers the grey well and lasted ! 0 of 0 people found this review helpful. Did you? |
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So Fabulous!It is so liberating to actually be able to color my own hair!! And also wonderfully affordable!!! 0 of 0 people found this review helpful. Did you? |
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I really like this!!Easy to follow instructions and got help right away when I needed better coverage for grays 0 of 0 people found this review helpful. Did you? |