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Custom Color Set
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66,713 Verified Client Reviews |
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ColorThe color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need to adjustI think I need to go a bit darker. This time the gray roots were covered but washed out a bit. I have a photo from January 2020 the last time I had it done at salon. it is almost at my shoulders now. This color was closer. where can I upload that photo? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not custom. Better off doing research and going to supplier.I decided to try this service because I thought it would be better to have an “ expert” formulate a product that would be able to do what I needed rather than doing the work myself and taking a chance. I wanted a glaze that would freshen up my highlights and maybe blend some grays until I could get back to a salon. I received a “ light blonde “ Demi permenant color with “ 15 vol” developer. It was ok. The color was shiny. It darkened my highlights to a goldy yellow. I noted my natural roots looked slightly orange. When it came time for my next order I reported that my color was to gold and my roots had an orange tone. I asked for something to touch up my roots and maybe a glaze for the mids and ends. I received a reformulated product this time with “a tiny bit of ash to counter brass” I applied and my roots were now bright orange and my hair was a dark yellow. I shared my concerns with the service and at first was told I must have asked for the wrong product. When I explained to them that they were supposed to be the expert they changed their tune and offered to send me more product if I wanted to purchase it!!! I politely declined. They also told me they were not able to provide root touch up and glaze like a salon could. I had no interest in Spending more money on a service that did not work the first 2 x. I have since done the research and it seems the 15 vol developer was way to strong for what I needed the product to do which was deposit only and it lifted my roots a few levels. Also I’m not sure if the color had amonia which can also lift your color. So all I really needed to do was go to a beauty supply store and spend 6$. Now I will have to spend a lot more on a color correction to fix my orange roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I liked the box except hair colorI like the box and everything it came with..Now the color was supposed to be copper mahogany. The color came out as dark brown with copper pigment but not as copper as the picture showed while doing my profile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing Classic Shampoo & ConditionerI had such a great first order but this time around the classic shampoo & conditioner was missing. The post color is my favorite part because the shampoo feels like a shampoo in a salon. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Love it.Your color has helped keep my hair from breakage, I have really fine thin hair plus the color last longer... 0 of 0 people found this review helpful. Did you? |
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Can't fault itJust as good a result as having your hair coloured at a salon but at a much more affordable price. Very happy with the entire process: from choosing one of the personalised colours; to the prompt professional delivered product; to the easy process of colouring and through to the end result. My hair looks and feels in great condition. I'm so happy with the finished look that I've already referred at least 4 friends by email to your website. Thank Esalon! 0 of 0 people found this review helpful. Did you? |
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Used Dark blonde on med brown and grey roots - worked greatThis is the second time I have purchased this. I have med brown and grey hair. Prior to lockdown I use to get Roots tinted dark blonde and then get blonde balayage/highlites. Really pleased with the dark blonde colour from esalon. Helps to give lots of information about your hair including photo e.g I know I have red tones and told them I did not want brassy/ginger colour so they put blue in the tint so I got a more cooler colour. I put the tint on my regrowth for 20mins and combed it through for another 15mins ( slightly different to the instructions which stated to not put any on highlighted pieces but i did not want a line which is why I combed it through). Tint goes really dark like a mud brown when applying to hair and I did panic thinking it was going to be too dark but it came out like it should a dark blonde and my highlites are still blonde. It’s actually as good as the colour I got from Toni and guy and my hair is in good condition. All the accessories are also of good quality - well done ESALON will be using you from now on. 0 of 0 people found this review helpful. Did you? |
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Excellent color matchI am really happy with the color. It turned out perfect. The instructions and the coloring were great. I am very happy. 0 of 0 people found this review helpful. Did you? |
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Because...MATHI can’t believe how little this cost and how great it worked. I never color my own hair, I’m too scared. I have very long (24”) brown hair that I have professionally lightened with pale strawberry blonde highlights and a darker strawberry blonde base and lowlights. I thought it would be impossible to match my hair with a kit, but I was wrong! My first kit came, I did it by myself and it matched perfectly! I tried this first during the pandemic and thought I would cancel, but forgot and another touch up kit came, which I put away. I have been waiting for 2 months to get an appointment at the salon and I pulled out the second kit and - ONCE AGAIN - amazing results, perfect match. I spend over $200 for highlights, lowlights and a base color at the roots. This kit is $22, which you cannot beat, because...MATH. I will keep this subscription forever to do my own root touch ups in between highlights. 0 of 0 people found this review helpful. Did you? |