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Custom Color Set
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66,689 Verified Client Reviews |
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Great colorThe color is great. I do miss going to the salon. 0 of 0 people found this review helpful. Did you? |
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MissingSecond pair of gloves missing from my last two orders. 0 of 0 people found this review helpful. Did you? |
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Great choice by coloristLove the color, wish it lasted longer. 0 of 0 people found this review helpful. Did you? |
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PerfectThe color was absolutely perfect, it looked like a professional did it, not me!!! 0 of 0 people found this review helpful. Did you? |
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WHAT A WASTE OF TIME AND MONEYI wanted blonde hair, what I got was dark brown hair!!! Now I have to go to a hair salon to sort it out, so the total cost will be £132 including the cost of this colour, I just hope that colouring again won’t ruin my hair even more,.neeedless to say I wIll not be purchasing any more, I think it’s a bit of a con. NOT happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorThe color that was sent to me turned my hair BLACK, instead of medium to dark brown, and nothing will lighten it. I even went to a salon and the only way to get rid of this one-dimensional, ugly black color is to strip my hair with harsh chemicals and then dye it. So now I have to just wait forever for this mess to grow out. I want to CANCEL all future orders and remove my name from your mailing list. This is a disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ruined my hairI have no words to explain. my hair is more green then before. I have told the company that I want to eliminate green but they sent me color that turned my hair more green. I am very disappointed and hopeful that this will Be resolved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t change my original colorI tried going to a lighter brown but it just kept my hair the same color :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTemaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageThe area on my neckline that is still naturally black did not color or lighten at all. I don’t think I had enough product. I have thick hair and I did not feel I drench the hair sufficiently with the color . Other ares were ok and I do lik the color. It’s exactly what I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
NOT FOR MEAllergic reaction. Please CANCEL my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |