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Custom Color Set
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66,689 Verified Client Reviews |
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Great productCustomer service is excellent, really nice colour results. Slow shipping. 0 of 0 people found this review helpful. Did you? |
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Custom Colour SetI liked the colour when I was finished. The only problem is that there are 2 areas in front that still didn't absorb the colour even though I put lots of colour on those areas. I'm not sure what can be done about that. Otherwise the colour was what I expected it to be. 0 of 0 people found this review helpful. Did you? |
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Great customer serviceThis is my 2nd time using this product, but not sure what happened this time. For some reason I feel I developed an allergy to it. I'ts been a week since I applied it, and the itching in the scalp and around it does not go away. I can feel the rash like bumps around my scalp/neck line. Again, I'm not sure it it's me this time. I loved it the first time, and I'll try it a 3rd time. 0 of 0 people found this review helpful. Did you? |
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Love the colorVery happy with my color The kit is great, however the last two orders did not contain a brush for application:( 0 of 0 people found this review helpful. Did you? |
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Works okayMy grays still make their appearance a little too quickly for me but it got better after I let esalon know that I needed better coverage 0 of 0 people found this review helpful. Did you? |
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I’m hooked on home coloring!I have always been scared to try home color products, but after using eSalon I am never going back to the salon and the high prices!! 0 of 0 people found this review helpful. Did you? |
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It all works well until you have a problemI really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEkaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Listen to the needs of your clients.My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades quicklyI could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color was a disasterThe color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |