|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
DisappointmentI was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for my hairI do love the color. However, my hair got dry and it is until now even if i am applying hair treatment. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageThe grays didn’t get colored! So disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNeha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not HappyCAN'T get the color right. WAYYYYY off ! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just terribleAsked for blonde and got a gross brunette colour. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCandice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not right and made hair feel like strawI wanted to love esalon but it is just not working for me. I am very experienced with coloring my hair at home. I asked for light cool ash brown. The first color was very warm and also gave me hot roots. I also felt like my hair was very dry and dull looking after the color and it seemed to fade off my grey after 2 weeks (which was only FIVE washes - and this was permanent color!) Went to cancel and they offered to redo it for free so I tried again asking for even more ash to cancel the brass. This came out a bit less warm but was still nowhere near "ash". Same dry feeling and dull looking hair, and same ridiculously fast fading. Super bummed after reading so many positive reviews and cancelling for good this time. Customer service is really good but that's no help if I can't get the color I want. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
First useThe color didn’t cover my grey hair at all. I don’t have a ton but the product still didn’t cover it. My hair get like straw even after using the shampoo/conditioner. I didn’t feel as if the quality was any better than a drug store brand. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray at all.Very disappointed!! This did not cover my gray at all. It is still there. Not even a Little bit. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreatLovely package and great quality. Well recommended. 0 of 0 people found this review helpful. Did you? |
|
Absolutely love!My hair color is a rich mahogany copper with brunette. I’m naturally a brunette but adding this color made it look fabulous. I’ve gotten a ton of compliments on it. I will probably keep getting this color. 0 of 0 people found this review helpful. Did you? |