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Custom Color Set
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66,689 Verified Client Reviews |
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Hair dry and breaking off. I do not want to continue. I have thrown all the prThe product left my hair dry and breaking off. I sent an email canceling. Please stop sending me these products. This is just not right for me. Do not send me any more notices or products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad product and customer service.I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
worst hair colorDid not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was just okI ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wish I just bought a box at the drugstore.Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love This ColorI love this color! I love the way my hair feels! I feel like I just left the salon! 0 of 0 people found this review helpful. Did you? |
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Great product and serviceI had never coloured my own hair prior to covid lockdown, and was super hesitant to try but consider me a convert. Fantastic products and services, very adjustable. Great customer service . My one criticism would be shipping... takes a while but I’m assuming that’s more covid and postal service than esalon. Thank you for a great product 0 of 0 people found this review helpful. Did you? |
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Perfection!Absolutely love the color ( packaging is pretty cool too). Coloring was easy peazy and a perfect match! 0 of 0 people found this review helpful. Did you? |
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Perfect colorI was very happy with the color! It looks so natural and so close to my original color when I was younger. I am outdoors working in yard and swimming in the summer so I could have gone a shade darker, maybe? Looking forward to my next shipment. Will not hesitate to advise others of this. Price is reasonable. Saving the cost of going to a salon and getting it done. 0 of 0 people found this review helpful. Did you? |
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Love it!Great color, it looked just like when I go to the salon! I'll be coloring my hair myself at home from now on. Why pay $150 or more at the salon and sit there for 2 hours when I can get it done from the comfort (and safety) of my home? Thanks! 0 of 0 people found this review helpful. Did you? |