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Custom Color Set
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66,962 Verified Client Reviews |
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Turned My Hair OrangeMy hair hair is currently orange instead of the shade of medium blonde it was supposed to be. It also fried my hair. It’s frizzy now. I warned my colorist that I had had bad experiences in the past and that I pulled orange. I am now going to have to pay over $100 that I did not have in my budget to get my professional hairstylist to fix it. You might as well spend the five dollars on the drug store box dye to make your hair look bad. Also, my roots are lighter and redder than the rest of my hair, which looks weird. I will say, though, that the marketing was fantastic and that the colorist did reach out to me in the beginning with a few questions. So I appreciated that I was actually talking to someone. It just had the same horrible result and now I have to live with this hair. Not worth it!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Made my roots orangei ordered black with a gold undertone. it turned my roots an orange hue and made my hair super coarse. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color was perfect!Color was perfect and instructions were easy to follow! 0 of 1 people found this review helpful. Did you? |
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Just brilliantAmazing kit and colour especially made bespoke for everyone individual, I love it ! 0 of 1 people found this review helpful. Did you? |
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did not cover white hairI followed the instructions... but saw no gray coverage. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I like the colorI am satisfied with the color. Covers almost all the grays and have been happy with the results. 1 of 2 people found this review helpful. Did you? |
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Custom color setColor is awesome, still having a little issue with the grays at the temples, but overall I love it!! 0 of 0 people found this review helpful. Did you? |
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Dream hair colourThank you yet again for nailing the hair colour I requested. This time the instructions said to leave on for 30 minutes at the roots and it was perfect. The colour is just gorgeous! Thanks so much xx 10 of 10 people found this review helpful. Did you? |
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Rich colorI was very surprised how rich the color was and no harsh strands. My hair was so gray I didn’t believe it could ever be so pretty again. Thanks to eSalon. 10 of 11 people found this review helpful. Did you? |
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My new color.Love my hair color better than a salon.Not dry beautiful. I waited 40 minutes since I have alot of hair easy to prepared no strong odor .. 4 of 4 people found this review helpful. Did you? |