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Custom Color Set
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66,934 Verified Client Reviews |
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08/16/18 Custom Color Set ReviewHello-- Thank you for your work in creating my latest color set. I liked the color, but perhaps you could add more red? I wear my hair (color and style) as intense and outrageous as possible! I am a child of the '80s, and I still love Manic Panic--does that tell you anything? ;) Also, this color seemed to fade faster than the previous color. Is that possible? Might you have changed your product formula and/or ingredients? Thank you very much! --Roxy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Roxy. Want to tweak your tone? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can ring us at (866) 550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color, but did not cover for as longAs always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show. Have not gotten to the highlights I purchased, may try that this weekend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Dee Dee KComplete Kit ! Put together nicely , Color Great ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Grey coverage lackingThe color was nice. I love the kit and friendly instructions. I left the color on as prescribed after timing application and everything as recommended. My greys were visible just a couple/few days later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Ruin my expense Japanese straightening workI straighten my hair too and it is a constant struggle for me. The coloring is strong and it override my Japanese straightening that costs hundred of dollars! NO MORE. I am using all Organic dye now, my hair is so soft! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMimi - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and how it reacted with your Japanese straightening. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out! |
Happy with resultsI just used the new formula yesterday and I am very happy with results. Please stay with this new formula. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli - We're thrilled to hear that you're enjoying your hair color. We look forward to our next opportunity to delight you! |
Great nowI like the color you made for me on the last shipment. I have not tried the highlighting kit yet, because I am not sure how to use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Better than the cheap stuffIt get my hair colored without paying the high salon prices. Easy to use 0 of 0 people found this review helpful. Did you? |
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Results are just as promisedBest natural color ever....dating back to when I was in my early 30's! I had my hair cut (unusually) short to make sure that I would have enough coloring agent.....could have left it 'mid-length' as there was colorant to spare! Wow, I am over 70 and have never had such a beautiful hair dye experience....have done it at home for 20+ years. I am more than 'satisfied' and wish my two Ohio daughters would stop spending $75 to have an attendent do the SAME steps as I have just done (myself) at home....Everything in the radio ad came 'true'! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - We're thrilled to hear that you're enjoying your customized hair color. We look forward to our next opportunity to delight you! |
ColorI really liked how the product didn't really smell and since I'm a stylist myself I have smelled some strong colors. I love the shampoo and conditioner. I even love how the product went on , but the color matched what I already had I wanted something more ash tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBriar - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |