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Custom Color Set
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66,880 Verified Client Reviews |
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Not pleased with adjustmentI requested a change to a more cherry color for my hair and it appears I got more mahogany. It is way too dark. I was really looking for a more light and fun look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color evenly??It was a terrible coloring kit?? I followed the directs completely!!! I am is disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colour match!I’ve sent to you my pic to avoid any mistakes with matching colour and it ends as a total disaster! The colour you sent to me it’s not even close! I’m absolutely not satisfied with the colour at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInez M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Yellow hair!The one thing I didn’t want was yellow hair and now I am sitting here with bright yellow hair! Going to cost me more to fix this than the hair color cost me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Packaging of ProductWhen I opened my box color was on the developer bottle, plastic wrapping of the brush and color bottle. There had to be a small leak or someone had color on the hands when packing. The bottle label was black…so disappointing. If I could attach a picture I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you for your feedback on your color. We are so sorry to hear that your hair-color was leaking upon arrival. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did Not Cover Gray's. Not a single one.This is a formulary issue. I put gray coverage in the survey, I watched ALL the videos, read all instructions, and I'm not new to bowl and brush application. I've used another other mail order brand that covered grays. So disappointed, I love the color options, ultimately a waste of my money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
It’s a little farkIt’s just a little too dark. Who do I notify I have a new address: 27 so regent st. Wilkes-Barre PA 18706. Same phone number 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color?Still trying to get the color right. I leave it on new growth for 40 minutes and my hair still doesn’t hold the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough gray coverageThe color was nice but it did not give enough gray coverage around the crown of my face. I really concentrated on coloring that area heavily but it didn't work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering grey rootsIt’s doesn’t covering my grey roots at all, very disappointed, not happy with all my orders, it doesn’t work for me at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRossana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |