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Custom Color Set
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66,925 Verified Client Reviews |
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Same as box dye.More expensive. Hated the color. And returned the next shipment UNOPENED! *NEVER RECEIVED A REFUNDED. How are you still in business. *ripping people off thats how. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertssarah A. - Thank you for taking the time to share your feedback with us! We're truly sorry that our customer service were not satisfied with our service. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorDon’t like color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI never received the color I order and now you sending the wrong one again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair fell outMy hair fell out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leslie, we’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Awful customer servicePlease contact any company but this company. I contacted this company three times to say I wanted to speak with someone before shipment and twice, the company disregarded my request. Three orders were billed and sent to me anyway. This is poor service and unethical asks the girl I spoke with today was less than helpful and when she could have corrected this issue, as usual, nothing was done. BEWARE!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie R.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with our customer service. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not black or blueI had high hopes for this after my roommate suggested it….but this didn’t color my dark brown hair black or blue despite the vibrancy I saw while coloring it. The only reason this got 2 stars instead of 1 is because it did cover some of my grays. Not sure if I should adjust the color again or just call it quits and get a refund. So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamryn B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth the hassle or the priceI've used this color several times now and I've arrived at the conclusion that it's no better than a regular, drugstore box color. It actually leaves my hair feeling more damaged than the $12 John Frieda color. The only difference is the eSalon color is much more complicated to use and the process is a much bigger mess. Plus, have mercy does it stink!!! Lastly, it's no more durable than the cheaper at-home colors. I start noticing grays reappearing in as little as two weeks. I'll keep buying other hair care products from eSalon, but I'm going back to my old mainstay for hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Damaged boxThe box was damaged and unable to be used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heidi, we are sorry to hear this! Look out for an email from us. |
Decent, not much different from drugstoreDecent product, not sure it’s any better than basic drug store color. Definitely better color selections in semi-permanent colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor coverageI have done home dyeing for many years and I have NEVER had my hair come out so streaky and terrible! This was the third kit I had used with them and the second was not good at all, but I gave them another chance. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |