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Custom Color Set
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66,880 Verified Client Reviews |
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Feel unheardI have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair. I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair didn’t change not even a little.I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Became red too fastWhen I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no differenceDidn’t cover all the grays and hair color looks nothing like the suggested color, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Not what I'd hoped.The roots came out quite a bit darker than the ends. The gray coverage, while great at first, has already begun to fade, allowing my gray to show in the front. Also, I'd truly hoped for the color to be more red, and instead ended with something very close to my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My husband liked it.While the color was a nice natural auburn, it wasn't quite as intense red as I was hoping for. My husband liked it, but I thought it too close to my natural hair color. When I color my hair, I like to see a dramatic red difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t knowI like the shine on my hair but I didn’t cover my gray hair totally some hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReniza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good coverage, not quite the color I wantedI was looking for a burgundy color but the color just came out a dark brown again. Otherwise the coverage was very good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colorIt turned my hair red instead of blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulI wish I never used this. It was supposed to be a light brown copper. I now have black uneven hair. Thank god I tried a demi before a permanent! I will stick to my nice and easy thanks! Horrendous experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyn J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |