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Custom Color Set
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66,880 Verified Client Reviews |
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My scalp felt hot and left it itchingProduct presented beautiful,used colour but my scalp was hot and itching,not a good reaction.Sorry but I'm afraid I had a reaction to this product, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails. |
Not even closeThe color for my roots is 2 levels lighter than it should have been and ends are completely copper. I’ve had better results from a box unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
FairThe color was ok, not a whole lot better than say Revlon, way over priced!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Disappointing Customer ServiceColour “shipped” Jan 21. Package has not moved since that date. Contacted eSalon and they did nothing. Just told me to wait. Checked my order again Feb 13th and still has not shipped out of their warehouse. Understand it’s covid but my roommate ordered after I told her how good the colour is and she got her’s in 7 days. THREE WEEKS and my order has not been shipped. Cancelling my subscription. Very disappointed. Would have been so easy for someone to care just a little and make a call on my behalf to see why my order isn’t moving. Maybe spend less time on convincing me you care by printing my name on a card and actually care by making sure I get my colour. Actions speak louder than words and your inaction indicates you really don’t care about your customers at all. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color isn’t quite what I wantedThe overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
too dark and too hard for me to do 2 colors at oncetoo dark and to hard to do 2 colors at once .it look s terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedDidn't change colour at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Vicky, thank you for contacting us. I am so sorry to hear that the colour hasn't changed at all. We'll be happy to review your formula to give you a solution. Please check your emails. |
Grey hair coverage was not like as beforeThis is the 2nd time i colored the roots of my hair and this time my hair color is not even covered even on the tiniest bits- it is still grey! I soaked my roots for about an hour ( same as what i used to do from the first time i changed the color of my entire hair and on the roots after 6 weeks ) it is such a big dissapointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Honey! I am so sorry to hear that the gray coverage wasn't like before. We would love to check on your formula to make some adjustments and to increase the gray coverage for you. Please check your emails. |
Great colour. But didn’t last long.The customer service was amazing. Packaging brilliant. The colour result was the best I’ve ever had. But 2 weeks later my greys are back and colour on my lengths has washed out. Really disappointed because the colour is lovely. Not sure if I’d buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! I am so sorry to hear that the gray coverage wasn't as expected. We'll be more than happy to review the formula and make some adjustments to increase the gray coverage. We've emailed you with all the details. |
hair colorthe hair color still comes out too dark for me will need it to lighten a bit more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |