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Custom Color Set
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66,844 Verified Client Reviews |
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ZERO ASH TONE-GOT ONLY LIGHT GOLD BROWN COLOR-DULL COLORThe results with the light brown with ash. Light golden brown with no ash tone to cool down the gold and brass tone. Disappointed in results ☹️ Ordered product during lock down and got better color control results. Something has changed. Not sure if it’s the formulation or the person creating the color mix. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI always like the color at first but it fades to leave copper tones after only a few washes 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No goodI don’t like it, i want return it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHang - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Contains gluten & soyNo wonder I had a reaction. Shutting off my subscription now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I tried other vendor products but didn't like shade(s) as wellbut the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The 100% guarantee means nothingI called support and ask for help they offered nothing but attitude . That’s it I’m done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not come as scheduledIf I get another late shipment I will cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
company not accurately depictedThe customer staff is incredibly condescending and rude. The hair color is cheap and you are better off using John Freida box dye for a fraction of the cost. I could not recommend this service to anyone. Their email to ask if you want to change the dye does not confirm whether you still want to continue with the service, and they will authorize a service anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Not GreatThe color was not at all what I had asked for, no hint of violet at all. Just plain brown. Very disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSofie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colourI wasn’t really happy with the colour this time, I wanted to go blonde again Colour was nice but not really for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |