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Custom Color Set
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66,880 Verified Client Reviews |
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Colour good but..Colour was good but did not fully cover grey. Spoke to esalon and they are adjusting. Very good customer service. Hoping my second try is better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Black with Blue DyeThe color didn't stay it seemed like it washed out whether the water was cold or hot. It didn't cover any of my greys which is odd on the fact that its black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colourI wanted darkest brown. Ended up lighter and red on top. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark and blueI asked for a review of my previous colour as seems to be turning ginger, this last colour is dark and hints of blue I’ve followed product by the instructions given but colour is not what I wanted at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed expectationsI was not convinced, I almost poisoned with the strong smell of ammonia that the product gives off. I had to open the window completely in the middle of winter to be able to finish applying the color to my hair because I was not breathing. I asked for a certain color to change my natural color and I got a different one from the one requested, darker and not at all corresponding to my request (I wanted an ash blonde without reddish reflections). The packaging is nice but the color is really too smelly, I don't know how other people can speak well of it. Very disappointed :-( :-( :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValentina C.- We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced had a disappointing experience during the process and sorry to hear that you felt the color was not the shade you expected. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't work like it normally doesthis is my 3rd shipment of hair product and sadly this time was a fail for me. i have dark brown hair and bright white roots. this time it turned my roots a yellowish color and even at that the gray was back in 2 weeks. Not sure if i want to continue with this service or not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointed in colorI sent photos of current hair color, after following all the directions to the letter my hair came out red. It’s a horrible color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Level up next color appNext color application, golden blonde along with light blonde would be desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageI live your product as it leaves my hair shiny abs soft. It’s just the color is not taking like I had hoped it would. The roots are still too light. I leave it on as you said. My gray must be very persistent in not covering completely. I think leaving the gold out might help. I don’t want dark brown as medium I think it okay and the little bit of mahogany gives it about the right reddish hue. I could take a picture if need be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Subtle color Bad ReactionThe color itself was ok. I thought there would be more purple tint. But there’s not. More reddish than anything. I also had a reaction that I didn’t know was possible. My entire scalp created a rash that itches like crazy. No matter what I tried it wouldn’t help. No clue a bad reaction was possible since I’ve colored my hair many times in a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |