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Custom Color Set
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66,880 Verified Client Reviews |
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DisappointedOrded this in medium blonde and my roots are red think I will stick to my supermarket next time or my hairdressers looks horrendous complete waste of money and got to dye it again now won't be ordering again from here one really angry upset customer here (ب_ب) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGaynor - Thank you for your feedback. We’re truly sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Even out my colorIt evened out my bleach blonde and medium brown roots for a few weeks. Definitely need a touch up soon luckily I’m getting another color from them in a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon |
Never receivedNever received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenine - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
nice productdid not colour greys, will give it another go 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFabienne - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
It’s brownI have been confused about why the root color is brown and the strand color is red when I wanted red hair. I worked with it a few times trying to do it their way but always ended up blotchy. This time while I was coloring my roots I decided to pull the remaining through my hair to freshen up my color. My hair is brown. I don’t want brown hair. I think this is too complicated for me and just not the right fit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ammonia is too strongAmmonia si too strong. I'm not interested to buy again any of your product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grays still thereI have changed my color and followed instructions and my grays are still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way to darkMy color is to dark. It has to much brown in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I was trying to color my hair not keep it the sameI've already bleached my own hair I just was looking for a new dye but it's just my bleached color now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
TOO STRONG FOR MY HAIRI color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |