|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
I tried other vendor products but didn't like shade(s) as wellbut the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The 100% guarantee means nothingI called support and ask for help they offered nothing but attitude . That’s it I’m done. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not come as scheduledIf I get another late shipment I will cancel 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
company not accurately depictedThe customer staff is incredibly condescending and rude. The hair color is cheap and you are better off using John Freida box dye for a fraction of the cost. I could not recommend this service to anyone. Their email to ask if you want to change the dye does not confirm whether you still want to continue with the service, and they will authorize a service anyways. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Not GreatThe color was not at all what I had asked for, no hint of violet at all. Just plain brown. Very disappointing! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSofie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colourI wasn’t really happy with the colour this time, I wanted to go blonde again Colour was nice but not really for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time user of esalonDidn’t color my roots at all. Very disappointed! Cancelled my subscription. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSumeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beware !!!My hair was falling out in chunks after using this product, I’m afraid to wash my hair because it’s falling off 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ProblemI used the kit Saturday, October 8th. On Thursday, October 14th I had to go to the salon and have her re-color my hair because it took 2 days and my gray were already showing again as you can see by my photos. So dissapointed! Looked everywhere to try and find a way to email and ask for a refund. The fine print says you can, but doesn't explain how or what to do. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The color didn't meet my expectationsI found the color light brown too golden or honey color. The coverage of grey hair was poor. The packaging was wonderful. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIndre K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |