|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
Stubborn greysI love the color but I Always have huge areas of grey that don't hold the color. This happens with every brand and shade. There must be something i can do successfully cover all the grey. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping was fastShipping was fast, the packaging was nice, and I liked the way the dye goes on hair. The color however was a big nope. It didn't cover my whites, it doesn't look much different than my normal color. When my husband saw my hair after coloring his first reaction was 'oh, you dyed it? It looks so fad' Very disappointed. I now have to go to the hairdressers to get it fixed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedWas hoping for a more copper base like the tint rinse and the picture I included but it turned out more brown base with purply red undertones 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible deliveryOrders to Ireland now taking over a month 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKarina C. - Thank you for taking the time to share your feedback with us! We're truly sorry to hear that your delivery experience was not all it should have been. Please keep your eyes out for an email from us shortly. We will be reaching out to you to remedying this situation! |
Will not be ordering again and advise people go elsewhere for colorThis was definitely not the same color I ordered the first time. I’m going to cancel my account because I even contacted Esalon about it and they never replied. I can’t figure out how to upload pictures or I would show the difference 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAllison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not at all what I wantedI had ordered a medium brown/red. What I got was something that was more purple and almost black. Waaaay darker than I wanted and I really didn't want purple. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBethany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible grey coverageDid not cover greys well enough and greys were back within 10 days 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJenny B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worked fineI liked the packaging and product design, but overal the dye was only a little better than cheaper store bought dye. It was also a lot darker than I wanted so I changed it after a few days even though the color was pretty. I would try it again if it really would save me money compared to a salon, but for a new kit + shipping + import costs (that I was not expecting since it wasn't mentioned anywhere) it is not worth it for me. I hope in the future that will change because I would like to try a lighter/more ginger color! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYscha W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to assist you with your color and future orders. |
Not the intended colour at all.This is a reddy brown. Not a caramel brown. I am so disappointed. My hair is soo much darker than stated and the brightness of red is awful. I feel like I shouldve stuck with the salon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very flat and too darkI am not impressed! It is so flat looking! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |