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Custom Color Set
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66,866 Verified Client Reviews |
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Decent, not much different from drugstoreDecent product, not sure it’s any better than basic drug store color. Definitely better color selections in semi-permanent colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor coverageI have done home dyeing for many years and I have NEVER had my hair come out so streaky and terrible! This was the third kit I had used with them and the second was not good at all, but I gave them another chance. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
The color was off a bit.The color was really dull and wasn’t the color I was looking for. Hopefully the change in color will help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Only lasted two weeksColor not long lasting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalory - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Have not received itIt's over a month since I placed my order and I still haven't received it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristen, we are sorry to hear this! We see you have reached out to us and the request was handled. |
Too lightColor is too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still fading faster than I'm used toLove the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ConfusedSo I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dull colorI requested to change hair color because it was lifeless in the past but they sent me the same thing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover my greyMy first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |