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Custom Color Set
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66,844 Verified Client Reviews |
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TerribleRelieved I did a strand test, my hair turned orange, won’t be using again. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution. |
Root coverageThis go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that? 1 of 1 people found this review helpful. Did you? |
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dissappointedIt seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover grayHair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleInstead of copper with light auburn I got raspberry. Im pretty angry 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wanted blond, not redI was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not cover greysI was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't feel much different than a drugstore brandWasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t keep color on grays and fades quicklyI have seen noooo change in spite of my last note/request. I’m ready to move on. Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't match my rootsMade my roots red, now i have to find a color to match and color correct my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |