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Custom Color Set
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66,903 Verified Client Reviews |
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No gray coverageThe color was really dark than my usual golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So disappointed!Like I haven’t dyed my hair at all. The greys have hardly been covered, it looks like i wasted 2 hours of my day in addition to my money !! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jamila! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Horrible matchI chose soft black and any roots or grey turned copper!! I’ve never had that problem with colors from Sally’s or even the drug store. Very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorThis last color did not color the roots. They are bright red! Also didn't cover the grey. I posted pictures of what it looks like now. I hate it!!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover grays at all, only lightened themthe color did not cover up the grays in my roots or along the temple areas 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair colour didn’t changeMy hair colour didn’t change. I have dark brown hair. I selected medium brown mahogany copper. My hair colour didn’t change. Maybe the slightist bit copper when the light shines, but that’s even a long shot. My hair is still dark brown and doesn’t look different honestly. I studied hairdressing, so the fact the developer is only 20 vol is concerning as I learned 20 vol only changes tone, it doesn’t lift hair colour (go up a shade). . So yeah. Confused.com 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear that your hair color hasn't changed. We'll be happy to review your case in detail to provide a solution. Please check your email, we just contacted you. |
Hair colorI don’t see any color after coloring . Don’t like it. Would have been better if i got some visible color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Formula you sent did not cover my grey rootsFollowed step by step your instructions Your formula did not cover my grey roots and since you stated guarantee 100% I would like to Be reimbursed because I a not al all satisfied with the results, please credit my account for the $32.00 Thank you for your prompt response 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSalisbury - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is orange.I want to cancel. My hair is orange. I’ve always used ash blonde because my hair pulls reddish. My roots are orange. It’s awful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It is not a demi permanent colour, ruined my hairI’m so extremely disappointed. Ignoring such a late wait time ( website states AU at the end and shipping time was nothing like on the website) Texture of the dye it weird, kind of like oil not cream, made my hair so freaking dry and horrible to touch. I wasn’t able to brush them for over a week which made then snap Also I ordered a demi permanent colour which came with 10% developer (I found it high but im not a hairdresser) and trusted you guys. Its a permanent hair dye!!!! That I was avoiding for years. You ruined 7years of me growing my hair back. Now I have horrible line and regrowth which I have never got before from demo permanent. DO NOT RECOMMEND. Destroyed my hair. (My friend who is a hairdresser confirmed that the texture of it it’s horrible and was surprised how bad my hair got afterwards) 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonia! We are so sorry to hear about your personal experience with eSalon. One of our colorist will carefully review your case, and will get back to you to help you further. Please check your emails. |