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Color Set
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66,880 Verificado Comentarios de clientes |
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Color not desiredI purchased this product twice. Honestly the formula dries out your hair. Hair look dull no shine and my hair became very brittle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted to love itI really wanted to love eSalon due to the custom color service, convenience and lower cost. Salons have been closed in CA since March and hairdressers are charging full price for preparing color for clients to apply at home. I have colored my hair myself on and off for many years now so applying the color wasn't an issue. I didn't like paying $120 for my color but missing all the pampering perks of being in the salon. After switching to eSalon, my hair started getting red/orange in color. Friends even asked if I had red hair! After lots of feedback to eSalon and at least 5 modifications in my base formula, it became clear to me that I could not reach the ashy hair color that I had before using eSalon and I was hoping to achieve so I am reverting back to the professional product from my stylist. My base color is around 80% gray and natural hair color is a medium, mousy brown. My skin tone is light olive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DéçueRésultat qui n à rien avoir avec la couleur demandée. J ai respecte les instruction à la lettre. Je voulais un cuivre je suis aubeurne foncée.... Que faire ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartine - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Still work in progressTo "start over" I pulled the old color out and then put in the new formula. It is not exactly what I was looking for but may be due to pulling color out first. I will stick with this for a bit and see what the growth and re-color bring. Thanks for the assistance in tweaking the color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easy to UseThe ease of mixing and applying was great. The color needs more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
La couleur n'était toujours pas satisfaisanteAprès coloration je suis châtain !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra M. - Merci pour vos commentaires. Après vérification de votre profil eSalon, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin d'arranger ce problème. N'hésitez pas à revenir vers nous si besoin ! |
Coloration naturelleLa coloration est facile à appliquer et le rendu est plus naturel qu avec les autres colorations des hypermarchés. Seul bémol elle ne dure pas plus longtemps que les autres c est à dire un peu plus de 2 semaines pour moi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVéronique M. - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas totalement satisfaite par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Not received my color as promisedIt has been over 3 weeks since the order was shipped, still no color Very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent wrong color for my hairI loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Change hair color.I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |