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Custom Color Set
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66,818 Verified Client Reviews |
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UnhappyI asked for the color I always have ordered and you give me brown. I m a redhead. I m pissed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Laura, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
graysdid not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
On the fenceI keep going back and forth on whether I'm liking the color or not. The process was very easy and laid out step by step so that was helpful. But my formula ended up turning my roots almost orange. Hoping I can find a toner to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not take to endsFollowed the instructions to the t and it did not color my ends, ended up at a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What a waste of time and moneyOrdered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Olivia, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brassy colorColor was not as expected. I ordered the ash tone specifically to avoid brassy look, still super brassy and lighter than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color formulaI asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Naomi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedVery nice package but disappointed with the results. Not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right! |
Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |
Demi permanent-soft blackI absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |