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Custom Color Set
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66,880 Verified Client Reviews |
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Color doesn’t last as long as previouslyThe last few times I’ve ordered coloring, I have noticed that after about three weeks, my grays are showing up. I literally wash my hair only twice a week, and don’t use any heat or styling devices. My hair is permed, it has been so for several years. I’m a little disappointed in this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color mishapI wanted ash blonde it actually turned out brown. Get back to me so I can send pictures please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChante - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorMy color was nice although a little too much copper. The gray coverage didn’t seem to be as good as with some other products I tried. Maybe I need to leave it on a bit longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Happy with the colorThe color is great, covers gray well. My biggest complaint is the wasteful amount of packaging in each order!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulina - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Goodwish there was a brysh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for reaching out! We're sorry to hear your Color Tint Brush was missing from your initial order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Camo mistI did not like it at all. It did not cover the roots at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I like itI like but I may go back the first one not sure yet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorLoved the color but I wish it had more long lasting gray coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect matchPerfect match. Could use a little more coverage for grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB B - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
color was Brown with redishtoo much red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoElla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |