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Custom Color Set
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66,880 Verified Client Reviews |
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My hair got so dark .Hi. I wanted to go lighter ( I was medium brown originally) . My box arrived last night and I was so excited to go lighter . I don’t my hair late last ( as instructed 30 mins ) and when I went to work and we were out to lunch I noticed my hair was darker and my staff noticed it too. Help!! I want to go lighter or I want to at least put a balage or something... help Hermie Phine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHermie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It appears you previously indicated your hair was dark brown, and the selected color was dark brown. Color chemically cannot lift or lighten other hair color, but we are happy to work with you to adjust to better suit your needs if we are able to. Please keep your eyes out for an email from us. We will be reaching out shortly! |
Like it very muchI really like to colors and using the colorist to help obtain the correct shade. The product is good quality Thanks, Jayne 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne- Thank you for sharing your feedback! We are happy to hear that you are enjoying your eSalon custom color and service. Our team of licensed colorists is here for you each step of the way. Thanks for choosing eSalon! |
So darkI talked with my colorist, we agreed on going lighter to darker SLOWLY. She says dark blonde. I am thinking more light or medium blonde I looked up dark blonde and said ok. I colored my hair and this is the darkest blonde I ever seen. It is brown. My hair feels great but not use to going so dark so fast. I am 60 and was told don't go darker because it pulls your face down and you look older. Idk but all in all great product but drastic change. I need highlights now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacklyn- Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. It appears that we lightened your original selection of Medium Brown to Dark Blonde after your color consultation. We're sorry to hear that this color is too dark for your preference! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thanks for choosing eSalon! |
Color a litle darkI like that i can choose when i can get my color sent to me. My color was pretty dark this time. I would like for it to be a little lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
color to darkThe colors are way to dark and still have a red tone. I like it light and ashier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrsmadhunter - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and more red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still orangey and brassy sigh.Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
nice colornice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair. That being said. I don't feel it is any better or worse than good quality drugstore brand hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out! |
Best colorLove the color will use always 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherise - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Perfect!!!!Excellent/perfect color. Easy to do. Feel great about doing it myself. Adding below color next order. Love it!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for taking the time to share your feedback! We are so happy to hear that you are enjoying your eSalon color. We look forward to crafting your next custom color soon! |
Home colorI love 💕 this color! Easy to apply and they work with you to get the exact perfect color your looking for! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jodie- We are happy to hear that you are enjoying your eSalon color! Thank you for providing your feedback. Please feel free to reach out to [email protected] if you need any assistance! |